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Posts Tagged ‘Support’

 

Video: Highlights of GoGrid’s February 2010 Product Release

Wednesday, February 10th, 2010 by

As you probably know by now, GoGrid released a series of new enhancements to our Cloud Computing Infrastructure Hosting service. You can read more about what was included in this latest release in this blog post. Some of the highlighted new features and improvements include:

  • GoGrid Dedicated Servers
  • List View of GoGrid Objects
  • Edit f5 Load Balancers
  • New Login Page
  • Self-Service Support Links

We also sent out a newsletter highlighting some of the changes in the January/February 2010 timeframe.

As with previous releases, I wanted to spend some time with our VP of Products, Mario Olivarez, and discuss some of these items and what they mean to GoGrid customers. (YouTube direct link.)

This video is also available on the GoGrid Facebook page as well as our GoGrid YouTube Channel.

As always, if you have any questions about any of the items you heard in this video or about GoGrid in general, please leave a comment on this post or ask us on Twitter (@GoGrid). Stay tuned for more updates and videos.

GoGrid Password Security Update

Friday, September 5th, 2008 by

Recently some questions were presented related to security of the GoGrid portal, passwords and how GoGrid support handles passwords. We take these matters with utmost priority and consequently have immediately implemented some short and long terms procedures, policies and programmatic fixes to address them.

GoGrid is a secure environment

For starters, I would like to reiterate the fact that the entire GoGrid portal, including the Support chat therein, are 128-bit SSL encrypted. This has been in place since GoGrid was initially launched and a hard-stop requirement when we did launch.

Also, all GoGrid passwords are 1-way hash-encrypted within our databases and have been this way since the public launch of GoGrid.

New Procedures and Password-Recovery Development

In order to rectify this current password security concern, we have implemented the following items (effective immediately): (more…) «GoGrid Password Security Update»