Happy Holidays to all of our friends, family and followers!
On the 1st day of Cloudiness, GoGrid gave to me,
Cloud infrastructure made easy.
When you purchase a car, you obviously think a lot about its performance before you buy. How much horsepower does it have? Is the car safe? How does it handle? Is the gas mileage going to break the bank or will you be saving the environment? Is the vehicle flexible enough to meet all your needs or just suitable for one activity like off-roading?
When you think about cloud computing, specifically cloud infrastructure, performance matters as well. And there are many factors to consider when shopping for a cloud provider or partner. How’s their VM performance? Does their network provide multiple high-bandwidth pipes to support your network-hungry application or service? Are there any I/O bottlenecks? If your website comes under heavy load, can you burst to support it and then scale back when demand subsides?
These are important considerations. Would you want a car that has no acceleration when getting on a highway? Probably not. That’s the same reason you wouldn’t want a cloud that is over-subscribed or doesn’t have the architecture to support your business needs.
Speaking of “performance,” this is our third year sponsoring the Under the Radar (UTR) conference and marks the second year that our CMO, Jeffrey Samuels, being a judge there. This year, Jeff will be on the panel for the Performance Monitoring session. Here are the companies presenting in this session:
We absolutely LOVE hearing how GoGrid customers are using our cloud solutions to create unique “cloud fingerprints” and environments using the features and data centers of GoGrid. Paul Trippett just published a very interesting write-up of an infrastructure environment that addresses many of the common concerns facing any company looking to provide a highly-redundant infrastructure while also ensuring a solid Service Level Agreement (SLA) for their customers.
You can find Paul’s original write-up titled “Utilizing GoGrid’s Multiple Data Centers for Routing and Failover” on his site. With his permission, we have reposted the article so that others can learn, mimic and build upon his unique scenario.
At the beginning of the year one of our customers asked us if we can provide an SLA for StormRETS and with it, the sound gritting teeth suddenly echoed around the room. As you can imagine, this caused more questions than which we actually had answers for:
Our hosting provider, at the time, had an SLA which entailed “We don’t give any guarantee that your servers will be available, but if for any reason they are unavailable we will get the back up and running as soon as we can.”, erm, how on earth can we build a SLA based on that. It was decided at this time we would migrate our servers to another hosting provider, one at least with a SLA we can build on and a company we can actually contact directly should a problem arise.
This past weekend, cloud benchmarking site CloudHarmony released a case study of Service Level Agreements (SLAs) for public cloud services titled “Do SLAs Really Matter? A 1 Year Case Study of 38 Cloud Services” and GoGrid was notably featured at the top of SLAs provided in the marketplace.
The study includes Infrastructure as a Service (IaaS) vendors who provide services like cloud servers, cloud storage and CDNs as well as Platform as a Service (PaaS) vendors as well. For their study, they used Panopta (a monitoring, outage confirmation and availability service) as well as a manual process to confirm and document any outages that were greater than 5 minutes. The full result of CloudHarmony’s comprehensive documentation and audit of SLAs is included in their post.
From the survey, CloudHarmony writes:
“GoGrid: provides a 100x credit policy combined with 100% SLA for any hardware and network outages and no minimum thresholds (e.g. 1 hour outage = 100 hour credit). This is by far the most generous of the 38 IaaS vendors we evaluated. GoGrid’s service is also one of the most reliable IaaS services we currently monitor (100% US West and 99.999% US East)”