The message below was sent to GoGrid customers from our CEO/Co-Founder, John Keagy, and CMO/Co-Founder, David Hecht, regarding the Distributed Denial of Service (DDoS) Attack which affected many GoGrid users.
It has been a long couple of days here at GoGrid. We are hearing from many of you that you want more information, more often. Engineers are often working so hard to fix an issue that you they don’t give you enough visibility into what is going on.
In that spirit of improved communication and transparency, I want to continue sending updates via email. You can always see the latest status at http://www.GoGridStatus.com as well.
While some of you have been unscathed by the network attacks and portal issues over the past few days, we know that many of you are frustrated at the downtime and impacts to your Internet infrastructure. We are frustrated as well. We’ve been in the hosting business for over 8 years now, and have generally been able to prevent most incidents from impacting customers as heavily as this attack did.
ONGOING DDoS ATTACK
Our network is currently the target of a large, distributed DDoS attack that began on Monday afternoon. We took action all day yesterday to mitigate the impact of the attack, and its targets, so that we could restore service to GoGrid customers. Things were stabilized by 4 PM PDT and most customer servers were back online, although some of you continued to experience intermittent loss in network connectivity.
We had a maintenance window scheduled for 9 PM PDT to do a major expansion of GoGrid’s capacity and roll out some minor feature improvements and bug fixes. Because this maintenance window required the portal being down and support cases would have to be opened by phone, we considered postponing the maintenance to a time when things were calmer.