We absolutely LOVE hearing how GoGrid customers are using our cloud solutions to create unique “cloud fingerprints” and environments using the features and data centers of GoGrid. Paul Trippett just published a very interesting write-up of an infrastructure environment that addresses many of the common concerns facing any company looking to provide a highly-redundant infrastructure while also ensuring a solid Service Level Agreement (SLA) for their customers.
You can find Paul’s original write-up titled “Utilizing GoGrid’s Multiple Data Centers for Routing and Failover” on his site. With his permission, we have reposted the article so that others can learn, mimic and build upon his unique scenario.
At the beginning of the year one of our customers asked us if we can provide an SLA for StormRETS and with it, the sound gritting teeth suddenly echoed around the room. As you can imagine, this caused more questions than which we actually had answers for:
Our hosting provider, at the time, had an SLA which entailed “We don’t give any guarantee that your servers will be available, but if for any reason they are unavailable we will get the back up and running as soon as we can.”, erm, how on earth can we build a SLA based on that. It was decided at this time we would migrate our servers to another hosting provider, one at least with a SLA we can build on and a company we can actually contact directly should a problem arise.