This past weekend, cloud benchmarking site CloudHarmony released a case study of Service Level Agreements (SLAs) for public cloud services titled “Do SLAs Really Matter? A 1 Year Case Study of 38 Cloud Services” and GoGrid was notably featured at the top of SLAs provided in the marketplace.
The CloudHarmony Study
The study includes Infrastructure as a Service (IaaS) vendors who provide services like cloud servers, cloud storage and CDNs as well as Platform as a Service (PaaS) vendors as well. For their study, they used Panopta (a monitoring, outage confirmation and availability service) as well as a manual process to confirm and document any outages that were greater than 5 minutes. The full result of CloudHarmony’s comprehensive documentation and audit of SLAs is included in their post.
From the survey, CloudHarmony writes:
“GoGrid: provides a 100x credit policy combined with 100% SLA for any hardware and network outages and no minimum thresholds (e.g. 1 hour outage = 100 hour credit). This is by far the most generous of the 38 IaaS vendors we evaluated. GoGrid’s service is also one of the most reliable IaaS services we currently monitor (100% US West and 99.999% US East)”