This past weekend, cloud benchmarking site CloudHarmony released a case study of Service Level Agreements (SLAs) for public cloud services titled “Do SLAs Really Matter? A 1 Year Case Study of 38 Cloud Services” and GoGrid was notably featured at the top of SLAs provided in the marketplace.

The CloudHarmony Study

The study includes Infrastructure as a Service (IaaS) vendors who provide services like cloud servers, cloud storage and CDNs as well as Platform as a Service (PaaS) vendors as well. For their study, they used Panopta (a monitoring, outage confirmation and availability service) as well as a manual process to confirm and document any outages that were greater than 5 minutes. The full result of CloudHarmony’s comprehensive documentation and audit of SLAs is included in their post.

From the survey, CloudHarmony writes:

“GoGrid: provides a 100x credit policy combined with 100% SLA for any hardware and network outages and no minimum thresholds (e.g. 1 hour outage = 100 hour credit). This is by far the most generous of the 38 IaaS vendors we evaluated. GoGrid’s service is also one of the most reliable IaaS services we currently monitor (100% US West and 99.999% US East)”

CloudHarmony discovered three general themes as a result of their study, specifically (from their site):

• Pro-rated Credit (Pro-rated): Credit is based on a simple pro-ration on the amount of downtime that exceeded the SLA guarantee. Credit is issued based on that calculated exceedance and a credit multiple ranging from 1X (Linode) to 100X (GoGrid) (e.g. with GoGrid a 1 hour outage gets a 100 hour service credit). Credit is capped at 100% of service fees (i.e. you can’t get more in credit than you paid for the service). Generally SLA credits are just that, service credit and not redeemable for a refund
• Threshold Credit (Threshold): Threshold-based SLAs may provide a high guaranteed availability, but credits are not valid until the outage exceeds a given threshold time (i.e. the vendor has a certain amount of time to fix the problem before you are entitled to a service credit). For example, SoftLayer provides a network 100% SLA, but only issues SLA credit for continuous network outages exceeding 30 minutes
• Percentage Credit (Percentage): This SLA credit policy discounts your next invoice X% based on the amount of downtime and the stated SLA. For example, EC2 provides a 10% monthly invoice credit when annual uptime falls below 99.5%

About GoGrid’s SLA

When we launched our Public Cloud service, we wanted our customers to be assured that they would have the most robust SLA in the cloud computing industry, not just limited to hosting. We stand by our SLA and work with our customers closely to ensure that they both understand it and can utilize it as appropriate.

We are proud that an independent and trusted benchmarking firm also recognizes not only the importance of having a vendor with a solid SLA but also a provider with “one of the most reliable IaaS services we currently monitor (100% US Web and 99.999% US East [uptime])”.

Do SLAs matter? We believe that they do! When you look to choose a cloud provider, be sure that their SLA and Uptime reflect what your business and your customers demand and don’t settle for anything less!

As 2010 draws to a close, I thought that I would take a look back at some predictions about Cloud Computing that I made at the beginning of the year, but with a bit of an added spin. This reflection could be pretty lengthy so I will focus mainly on how GoGrid matched up to the predictions. While that can be perceived as a bit one sided, I believe that it is important for the Cloud Computing community to contemplate on what they did for the Cloud from a “personal” perspective and how they are driving this evolutionary movement forward.

Here were my predictions from January 2010:

1. Cloud Outages – There will be several Cloud Outages that get high visibility this year. As complexity and associated infrastructure grows and more users turn toward the cloud, any hiccups therein will receive quick and broad media coverage, with naysayers quickly stating “I told you so”. Unfortunately, any type of outage may be perceived as a “cloud failure”, resulting in the masses becoming increasingly doubtful in the reliability of the cloud. This “F.U.D. Factor” will be a steep hurdle that cloud providers and partners will have to overcome. Those companies with sound IT strategies and best practices in place will be able to weather any outages well, assuming they employ Disaster Recovery (DR) solutions and have them implemented.
   
   End of Year Update: Yes, there were outages in the cloud but the term “cloud” expanded to include a variety of items that were indirectly related to the Cloud Pyramid. No hosting service or data center is fully immune to outages or disruptions. Several SaaS providers had disruptions of service that were pretty high profile (most recently Tumblr, a micro-blogging platform, affected countless customers across the globe). ReadWriteWeb has a good listing of significant disruptions that occurred including Wikipedia, WordPress, Gmail, Twitter, Facebook, and yes, even WikiLeaks.
   GoGrid Update: I’m happy to say (knock on wood), that GoGrid has maintained a 99.99% uptime throughout the year which means that customers who have implemented their infrastructure solutions within our cloud offerings have made an important choice. With our rollouts of new service offerings as well as an East Coast data center, our customers now have a choice on the type of infrastructure to provision and where they want it to reside.
2. The Rise of Hybrid Hosting Solutions – While relatively new in 2009, more providers will consider implementing the ability to have the “best of all worlds” hosting solutions. Whether this be the combination of physical and cloud environments or, cloud bursting, or private and public clouds working congruently, there will definitely be a blurring of lines between what hosting is.
   
   End of Year Update: There was definitely some significant movement in this arena, with a couple providers announcing “Cloud Connect” or “Hybrid Connect” features that cross-connect physical and virtual environments. This is an important item for corporations looking to have flexible network topologies.
   GoGrid Update: We first launched Cloud Connect back in November of 2008 as we understood this need by businesses to have hybrid environments. Coincidentally, it was released using the “Cloud Connect” name which other providers seem to have attempted to capitalize on. However, back in February 2010, we released our GoGrid Dedicated Servers offering that effectively integrates physical and virtual infrastructure within the GoGrid Cloud. More recently (December 2010), we announced that GoGrid Dedicated Servers and our Hybrid Hosting environment was available within our East Coast data center as well, thus providing these hybrid solutions in multiple locations. The important take-away here is that 2 years ago we realized that this would be an important service that enterprises, businesses and corporations would desire, so our products and engineering teams ensured that the physical and virtual components that comprise our offering were tightly integrated and easy to use, all within the same web portal and private network.
3. Security Concerns, Vulnerabilities and Malware – this is an only logical prediction. As the number of cloud or virtualized environments increase due to their ease of use and lower cost, the possibility of environments being created and left unattended also increases. Also because of the ease of use, with “average” users deploying environments that are not hardened or at least audited from a security standpoint, there are more possibilities for hackers or users to unintentionally open their systems up to malware, botnets or other malicious code.
   
   End of Year Update: With the exception of DDoS attacks which any hosting provider is susceptible to (and which are typically targeted at a specific site, not a provider), and with the obvious exception of the WikiLeaks attacks, cloud “hacks” or vulnerabilities seemed to remain fairly low. There is still obviously the FUD factor (fear, uncertainty and doubt) but since cloud computing has really seemed to have hit mainstream IT, companies are doing their due diligence when selecting a cloud hosting provider, obviously looking toward robustness and security as core requirements for IT implementations.
   GoGrid Update: We have strengthened our DDoS mitigation services, engaged with new technology partners and service providers, and continue to provide robust support should malicious activities occur. GoGrid has been conducting regular educational webinars (including some with our partners) to help our customers reduce risks associated with technology as well as develop redundant, N-level architectures designed for fault tolerance and resiliency.
4. A “Cloud” for Everyone – Towards the end of last year, we started to see a blurring of the definition of “cloud” and “cloud computing”. The mainstream media is to blame for much of this confusion. To that end, people seem to be ubiquitously interchanging the word “cloud” and “cloud computing” where they are actually quite different. Most people are simply using the word “cloud” to describe anything where the data is stored somewhere else, whether it be truly using a “cloud computing” environment or simply a cluster of servers somewhere. I predict that this confusion will get worse long before it gets better. People will continue to interchangeably use “cloud” and “cloud computing” thus forcing those of us in the industry to (re)define what “cloud computing” truly is. However, as the word “cloud” becomes incredibly mainstream, it will grow to mean anything that is delivered via the web, regardless of if it is applications, services, infrastructure, data or what have you. (In fact, I used “cloud” interchangeably throughout this post…for me, I’m talking about “cloud computing.”)
   
   End of Year Update: Unfortunately to those of us in the Cloud Computing industry, the term “cloud” continues to morph into an encompassing of anything related to “stored on the Internet somewhere”. Recent advertising campaigns now throw the term “cloud” around extremely loosely, polluting the true definition. We believe that Gartner’s definition of Cloud Computing is one of the best in the space currently: “A style of computing where scalable and elastic IT-related capabilities are provided ‘as a service’ to customers using Internet Technologies.”
   GoGrid Update: At GoGrid, we make it our mission to adhere to the important qualities of cloud computing: self-service, scalable, on-demand, pay-as-you-go and as a service. While we may use the term “cloud” loosely, our core competency is “cloud computing”, being the largest “pure play” provider in the space. What I mean by pure play is that our business is devoted to providing infrastructure services entirely, not diluted by other add-on services or products or physical items. This year we developed our Unique Value Proposition (UVP) – “Complex Infrastructure Made Easy™” which we live and breath by. So while the term “cloud” continues to become fractured, representing many things that it wasn’t initially supposed to, we fully believe in ensuring that our “cloud” represents industry definitions and standards.
5. Analysts will Shorten their “Coming of Age” Stories – Many of the big name players predicted that cloud computing wouldn’t really be adopted by the mainstream for another few years. I believe that they will retract or refine their statements to show how much closer to mainstream cloud computing really is. While Fortune100 companies may still be slow to adopt, the “rest of us” will get on the cloud a lot faster than analysts originally predicted.
   
   End of Year Update: Cloud Computing continues to “infiltrate” corporations and enterprises as these companies look to alternatives to traditional IT requisitioning. While corporate entities as a whole might not fully throw themselves at replacing their existing infrastructure with cloud infrastructure, business units and other departments therein are seeing the advantages and embracing them. I still believe that the adoption curve is moving a lot faster than what analysts are predicting.
   GoGrid Update: Our increase in corporate and enterprise customers clearly indicates that there is a significant uptake in interest as well as implementation of cloud and hybrid scenarios and solutions. Also, our ever-growing numbers of SMB and Web 2.0 customers reflect an even healthier adoption of cloud computing as outsourcing of IT services remains a critical component of financial savings, human resource optimization and other unrealized IT rearchitecture.

So there you have it. A quick look back at my predictions for 2010 and how the market and GoGrid faired. What are your thoughts on the past year and how Cloud Computing did therein? What about 2011? Would love to get your read! And Happy Holidays from all of us at GoGrid.

Our software “elves” have been hard at work preparing the latest and greatest feature and service updates to the GoGrid cloud. We are excited about our December 2010 release as it is packed with enhancements and new and updated features to truly make GoGrid your choice for deploying Cloud Infrastructure or setting up a Hybrid Hosting environment.

Some of the noteworthy features and changes include:

• GoGrid Dedicated Servers in our East Coast Data Center
• Limited Time Promotion on East Coast Dedicated Servers and West Coast GoGrid Firewall
• GoGrid Image Sharing
• GoGrid Fortinet Firewall Ordering
• Increase Windows Sandbox Server Size
• Other Changes including Windows Patch Updates

Read on for more details on each of the items above.

GoGrid Dedicated Servers on East Coast

GoGrid has been leading the industry when it comes to Hybrid Hosting as is evident with other providers rolling out similar features. However, we are 2 years ahead of most of our competitors in providing integrated cloud and dedicated infrastructures within GoGrid. To complement this, we have rolled out GoGrid Dedicated Servers in our East Coast facility (US-East-1). GoGrid Dedicated Servers (GGDS) in our West Coast data center (US-West-1) have been incredibly successful for our customers.

GoGrid Dedicated Servers are provisioned via the GoGrid web portal and can be fully publicly and/or privately networked with our F5 load balancers, Firewalls, and Cloud Storage. There are a variety of use cases you might want to consider that are optimal for using Dedicated Servers or a hybrid of Dedicated and Cloud Servers including:

• Disaster Recovery – now you can set up a DR environment on either the East or West Coast.
• Fail Over – similar to DR environment, mirroring or providing a portion of your infrastructure on either coast can help you recover from costly outages. You can also set up a secondary presence to handle routine maintenance periods.
• Unique Application Sets – there may be some applications that have requirements for particular hardware or operating systems not available within the GoGrid Cloud Server list. In many cases, Dedicated Servers can meet these requirements.

The steps to provision a GoGrid Dedicated Server are the same in all of our data centers.

When you first launch the Add screen, you can select either US-West-1 or US-East-1. Selecting US-East-1 will show you the following:

You can see that “Dedicated Server” is now an option. Selecting that will start you down the easy process of provisioning a Dedicated Server.

Fill out the form and choose a Configuration option and Pricing plan.

Accept the Terms of Service for the Dedicated Server:

Once the server request has been created, it will be available within 2 business days as per GoGrid’s Service Level Agreement (SLA). You can track the progress by viewing the icon within the Grid and List views. Yellow means that it is being provisioned. When it is Green, your server is ready to use. The server below (GGDS East #1) is in the “Processing” state:

You can also view the status via the Jobs tab.

Once the Dedicated Server is ready, the Job will show as “Succeeded”:

GoGrid Dedicated Servers are also displayed within the List View.

Promotion on GoGrid Dedicated Servers or GoGrid Hardware Firewall

Beginning on 12/15/2010, GoGrid will be making minor price increases on Standard Dedicated Servers and Advanced Dedicated servers. The new pricing is reflected below:

• Standard Dedicated Servers: $300/month or $3,000/year if prepaid annually
• Advanced Dedicated Servers: $400/month or $4,000/year if prepaid annually

NOTE: If you purchase a GoGrid Dedicated Server prior to 12/15/2010, you will be GRANDFATHERED into the current pricing plan. What that means is if you purchase a Dedicated Server before 12/15/10, your price will remain at the old rates as long as you have the server deployed. The price for Ultra Dedicated Servers is not changing.

GoGrid Image Sharing

Have you created a server image that you are proud of? Or perhaps you want to share a Diaspora server to help spread the Open Source alternative to Facebook? With this release, we have launched a new GoGrid Image Sharing feature that allows for true collaboration between GoGrid users across the globe. The process is extremely easy. You start with a MyGSI (GoGrid Personal Server Image) and then simply click on the Sharing icon to make it available to all GoGrid users. Let’s walk through this briefly.

First, start with a private server image (MyGSI). Details on how to create a MyGSI can be found here.

Once you create your MyGSI, it will appear under the Images tab:

Note the Sharing state is set to “Private” by default and the icon next to it shows a single user.

To make the image “Public“, simply click on the Server Image line. It will launch the editing screen (where you can change the Name and Description of your server, as well as the minimum RAM required to use your image):

When you choose to make your image “Public” be sure to choose a clear, descriptive name to make it easier for users to find. Also, be sure to set the minimum amount of RAM for that server image to be at a level that it would perform well for other GoGrid users who deploy it.

Simply change the Sharing status from “Private” to “Public” and click the Submit button. Your server image will then be available to all GoGrid users.

Should you ever need to make changes to your server image, be sure to mark the image as “Private” and then go through the Image change process of using that Server Image to create another Image Sandbox, making your appropriate edits and then creating a new MyGSI.

Once the image is publically shared, it will appear within the GoGrid Cloud Server Image Selector (note the Owner column):

Creating a new server based on this Shared Server Image is the same process as creating any other Cloud Server within GoGrid. The only exception is that when you select a shared image, you will be presented with a screen that says GoGrid does not provide support for this image.

Once you agree to the terms, you can create your server.

GoGrid Fortinet Firewall Ordering

With this release, you can now easily order a GoGrid Fortinet hardware firewall. To provision a hardware firewall via the GoGrid Customer Portal you simply need to click on the Fortinet Firewall link in the portal. It appears under the Quick Links section:

As well as within the List view when the Network section is active:

Once you click on that link, you will be presented with the Fortinet Firewall Order Form:

Fill out all of the required and appropriate information and your GoGrid Hardware Firewall will be available within 2 business days. You will be notified via email when your Firewall is available to use. Please note, the Fortinet Firewall option currently is only available in our US-West-1 data center.

The GoGrid Hardware Firewall is $200/month and this price includes one type of VPN connection. Additional VPNs are available at $50/month or $500/year with a pre-paid plan.

Increase Windows Sandbox Size

Users of Windows Servers and the GoGrid MyGSI feature will rejoice with this enhancement. Due to popular request, we are increasing the GoGrid Sandbox Image size from 20 GB to 30 GB. The sandbox disk size for Linux distros will remain at 20 GB.

This increase in size will allow you to have more space for software and OS updates as well as your code and data.

Other Changes including Windows Patch Updates

This release also includes some other changes of note. For starters, we have renamed the “Upgrade” icon to “Scale”. This is part of the RAM Scaling feature that we released previously. To scale your servers vertically (meaning increasing or decreasing the amount of RAM allocated to your server), simply click on the server you want to scale and click the Scale icon:

For more details, please read our blog post on this feature.

We have also updated our base GoGrid Server Images for Windows to include the latest software updates and security patches as of November 30, 2010. The following servers have been updated:

• Microsoft Windows Server 2003 Enterprise x64 Edition R2 w/MSSQL 2008 Workgroup
• Microsoft Windows Server 2003 Enterprise x64 Edition R2 w/MSSQL 2008 Standard
• Microsoft Windows Server 2003 Enterprise x64 Edition R2 w/None
• Microsoft Windows Server 2003 Enterprise Edition R2 w/None
• Microsoft Windows Server 2003, Enterprise Edition R2 w/MSSQL 2005 Standard
• Microsoft Windows Server 2003, Enterprise Edition R2 w/MSSQL 2005 Workgroup
• Microsoft Windows Server 2008 Enterprise Edition w/None
• Microsoft Windows Server 2008 Enterprise Edition w/MSSQL 2008 Express / PHP5 / IIS 7.0 + FastCGI
• Microsoft Windows Server 2008 Enterprise x64 Edition w/None
• Microsoft Windows Server 2008 Enterprise x64 Edition w/MSSQL 2008 Standard
• Microsoft Windows Server 2008 Enterprise x64 Edition w/MSSQL 2008 Workgroup

Several bug fixes have also been applied and the GoGrid API has been updated to version 1.7. Please see our Wiki for documentation on the new API items.

More to Come!

I’m sure that you’ll agree this is quite a list of enhancements and new features. There’s plenty more coming in 2011! I encourage you to attend our Webinars or request a 1-on-1 consultation with one of our GoGrid Cloud Specialists to learn more about how GoGrid makes Complex Infrastructure Easy!

Having a secure Cloud Computing environment is paramount to GoGrid cloud customers. In fact, many critics of cloud computing in general point to “security” as one of the primary barriers to entry for their company or clients jumping into the cloud as a critical component of a company’s core IT strategy. We whole-heartedly agree that Security in the Cloud should be on any checklist when evaluating cloud providers. To that end, we have enhanced our Hardware Firewall service to ensure that your servers and critical data remain secure from malicious threats that ANY server or website is vulnerable to, cloud or not.

Set up, managed and maintained by experienced GoGrid System Administrators, the new GoGrid Fortinet is designed to insulate your infrastructure on GoGrid from a variety of new and sophisticated threats. Also, if you are working down the path of achieving PCI compliance for your environment running on GoGrid, this hardware firewall solution provides another “check in the box” towards compliance. While host-based firewall solutions do work in many cases, to achieve true protection against attacks, a hardware-based firewall is definitely the direction to go.

Key Features and Pricing

Briefly, the new GoGrid Fortinet Firewall’s key features are:

• 1 Gbps throughput
• 100,000 concurrent sessions
• Unlimited IP addresses in a trusted interface
• Choice of one VPN from the following
  • SSL
  • Site-to-Site
  • IPSec

The new Fortinet Hardware Firewall service is available for $200/month or $2000/year if prepaid annually. There is no Setup Fee for this service. The service includes one VPN, but should you desire to add additional Virtual Private Networks (like SSL, Site-to-Site or IPSec) those can be added for $50/month with no setup fee.

To order a GoGrid Hardware Firewall, you need to contact the GoGrid Sales Department (if you are a new customer) or your Service Team Account Manager (if you are a current GoGrid customer).

More Information about GoGrid’s Fortinet Firewall Service

We have compiled the following set of Frequently Asked Questions in anticipation of them being asked.

Question: Where are the Hardware Firewalls available?

Answer: The Fortinet Hardware Firewalls are currently only available in our US-West-1 data center.

Q: Can I control my firewall via the GoGrid API?

A: At this time, the Hardware Firewalls cannot be controlled via the API

Q: Can I use my GoGrid F5 Hardware Load Balancers with the Fortinet solution?

A: Yes, the F5 load balancing services can be used in conjunction with the Fortinet Hardware Firewall.

Q: How am I billed for the GoGrid Hardware Firewalls?

A: Fortinet hardware firewall billing is done based on your GoGrid signup month & day on a monthly basis. The bill can always be viewed in the GoGrid Customer Portal.

Q: I have a GoGrid Hybrid Hosting environment (combination of GoGrid Cloud Servers & GoGrid Dedicated Servers), is the Fortinet Firewall compatible with that type of environment?

A: Absolutely! The Fortinet Firewall can be configured to protect your entire GoGrid environment (virtual and physical servers).

Q: Sign me up! How do I order or add to my Firewall?

A: To order a GoGrid Firewall, you must contact a GoGrid Sales Representative (new customers) or your Service Team Account Manager (existing customers). Ordering via the GoGrid Web Portal is not currently available.

Q: Can I see my Hardware Firewalls within the GoGrid portal?

A: At this time, the Firewall is not displayed in the GoGrid portal.

Q: What are your SLA deployment times for the Firewall?

A: Your hardware firewall will be deployed within 2 business days.

Q: Can you show a couple of high-level network diagrams of the Firewall solution?

A: See below.

Above: The Fortinet Firewall provides enterprise-level security on the network layer.

Above: IPSec Remote Access allows “dial-up” connectivity from many operating systems and requires the use of FortiClient software. The SSL VPN allows for unlimited users in non-tunneled mode or 5 concurrent logins in tunneled mode. The Point-to-Point VPN Tunnel is an “always up” end-to-end encrypted tunnel solution which requires a VPN endpoint at a remote location.

GoGrid is one of the only “pure-play” Infrastructure providers who offers a state-of-the-art Fortinet Hardware Firewall solutions to further enhance the security of your infrastructure running on our services.

I think that we may have broken a record in having one of the most news-filled newsletters in GoGrid history. And, I don’t think we were able to put everything in there. One feature of particular note is that of RAM Scaling. Now, within GoGrid, you can scale your cloud servers up or down as you need. This month’s newsletter has information about this important feature and a whole lot more, so for those of you who are not currently receiving the GoGrid newsletter, the full content is below.

Below is a copy of the October 2010 Customer Update newsletter that went out to all GoGrid customers:

Hello,

All of us at GoGrid have been working on providing more and more value to you not only in our feature and system enhancements, but also with educational webinars and trainings. In this issue of the GoGrid newsletter, you’ll discover ways in which we can form a partnership to help you leverage more from your GoGrid cloud.

This edition includes:

New Features and System Enhancements

• RAM Scaling Now Live
• API Enhancements
• GoGrid Firewall Enhancement
• Performance Boost with Intel’s Westmere Chipset
• New Terms of Service

Partner News

• New Partner Images for the GoGrid Exchange
• Updated Partner Images

Webinars

• Live GoGrid Training Session
• Cloud Hosting 101
• Load Balancing in the GoGrid Cloud
• Capture Your Share of the Cloud Market: Learn How With GoGrid’s Channel Program
• BuycPanel (title pending)
• Deploying NOSQL in the Cloud
• Scale Your Applications in the Cloud Without Downtime or the Headache

Events and Other News

• FailCon
• SYS-CON Cloud Expo

New Features and System Enhancements

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RAM Scaling

The ability to scale your RAM up or down is now available! Our RAM scaling feature allows you to upgrade to the maximum amount of RAM available for your operating system on your Cloud servers. RAM scaling only applies to RAM, so your core and disk allocations remain untouched. Also, all your settings and configurations (except RAM of course) remain the same when you scale your RAM.

Changing the RAM of any cloud server is easy. Use the API to programmatically change your RAM allocation or simply log in to the portal my.gogrid.com and follow these four steps:

1. Select the cloud server you wish to scale up or down
2. Click the Upgrade button.
3. Choose your desired RAM allocation.
4. Click Submit.
Note: the minimum amount of RAM available for downgrade is equal to the amount allocated when you originally provisioned that particular cloud server.
Read more on our blog.

FREE Live Training! Sign-up for our live training session on October 26 at 11:00 a.m. PDT, where a GoGrid Technical Account Manager will walk you through our new features and provide some use cases and best practices.

Register now: go.gogrid.com/webinar/20101026

API Enhancements

You now have even more control over your cloud servers via the API. Check out the new enhancements:

• Edit Server Description via API – using a simple API call, you can now fully edit the description of your GoGrid Cloud Server. See the API documentation on how to do this.

• Change Cloud Server Classification via API – you can now change the server classification via the GoGrid API. Options are: Web/App Server or Database Server. This will affect where your Cloud Server appears in both the Grid and List views. See the API documentation on how to do this.

The GoGrid Customer Portal and API now also present the number of Cores and Disk Space allocated to your servers. Read more about RAM Scaling and API enhancements on our blog.

GoGrid Firewall Enhancement

We are now accepting pre-sale sign-ups for our enhanced Fortinet Hardware Firewall. This new configuration now supports your existing public IP addresses, our free F5 load balancers and will be available directly in GoGrid’s networking infrastructure. Confidently secure your GoGrid cloud or hybrid infrastructure behind Fortinet’s enterprise-grade hardware firewall. Contact your Account Manager to add this essential security component to your infrastructure.
The Fortinet hardware firewall is $200/month, which includes one type of VPN.

Performance Boost with Intel’s Westmere Chipset

To continue improving GoGrid performance, as well as build an internal foundation for growth while upgrading our infrastructure with cutting edge technology, we’ve changed a few things:

1. We’ve upgraded our hardware, including outfitting our host machines with Intel’s Westmere chipset and fast SAS drives. As a result, you should see even greater I/O performance and in some cases greater CPU performance, an improvement upon our existing hardware, which is already rated the best in the industry. It will take us 4-6 months to completely build out enough Westmere capacity to handle 100% of new server adds. As a result, it is possible for new servers to be provisioned on non-Westmere nodes.
2. In order to achieve this performance boost, there will be a change to the cloud server disk allotment. As of September 15, all cloud servers will receive 50 GB of local storage for every 1 GB of RAM, a reduction of 17% compared with the 60:1 ratio we offered on the older hardware. As always, please note that the amount of usable storage presented by your cloud server’s OS may be slightly less than 50 GB.

Terms of Service

Please note that section 10 (g) of our terms of service has changed. Essentially, we have made improvements to the way we communication terms of service with you. We will now be notifying you via the GoGrid website and a written notice.

Please see www.gogrid.com/legal/terms-service for more information.

Partner News

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The GoGrid Exchange continues to grow with new and exciting partners.  Check out the new and updated Partner GoGrid Server Images (PGSIs) available in the GoGrid catalog.

NEW to the GoGrid Exchange:

• Genero: a platform-independent application development and deployment environment, optimized for data-intensive business applications suitable for businesses of all sizes. Genero applications work well in enterprise environments, interoperate with other languages and platforms, scale well, and lend themselves to Service Oriented Architectures (SOAs).

• Genero DB: a high-performance, fully transactional, ACID and SQL Compliant RDBMS optimized for modern computer architectures, designed for high throughput in high-content many-user, high-workload environments. Available both as part of the Genero GSI and on a stand-alone basis for use with other programming languages, Genero DB’s scalability makes it an ideal data management infrastructure product for cloud-based applications.

• Toad® for MySQL is a freeware development tool that improves the productivity of developers and administrators running MySQL on Windows.

• BitNami Alfresco is an Enterprise Content Management (ECM) system featuring document management, Web Content Management, Collaboration Management, Records Management, and Image Management.

• BitNami Opina is a web management tool for poll management. The application is designed so any user is able to create questionnaires, publish them to obtain responses, and process results.

• BitNami EnanoCMS is a content management system that strives to have less bloat and more float than other solutions. It includes powerful administrative capabilities and a variety of plug-ins to add portals, forums, blogs, and other functionality.

• BitNami Moodle is a Course Management System that is designed using sound pedagogical principles to help educators create effective online learning communities. It can scale from one computer to a 50,000-student university and is used in 175 countries around the world.

• Aneka is an integrated middleware package that allows you to seamlessly build and manage an interconnected network in addition to accelerating development, deployment, and management of distributed applications using Microsoft .NET frameworks on these networks.

• ZPanel is a free-to-download Web hosting control panel written to work effortlessly with Microsoft(R) Windows(TM)-based servers or computers. This solution can turn a home or professional server into a fully fledged, easy-to-use, and easy-to-manage web hosting server.

UPDATES to the GoGrid Exchange:

• OpenVPN™ Access Server enables secure and granular remote access to your private cloud network resources.

• BitNami Redmine Stack greatly simplifies the deployment of Redmine and its required dependencies. It can be launched via the GoGrid Customer Portal by selecting the BitNami Redmine image when deploying a new cloud server.

• BitNami SugarCRM Stack greatly simplifies the deployment of SugarCRM and its required dependencies. It can be launched via the GoGrid Portal by selecting the BitNami SugarCRM image when deploying a new cloud server.

• BitNami Joomla! Stack greatly simplifies the deployment of Joomla! and its required dependencies. It can be launched via the GoGrid Portal by selecting the BitNami Joomla! server image when deploying a new cloud server.

• BitNami Drupal WordPress 2.8 preinstalled and preconfigured out of the box.

• BitNami Drupal 6.15 preinstalled and preconfigured out of the box.

• BitNami MediaWiki Stack greatly simplifies the deployment of MediaWiki and its required dependencies. MediaWiki is a wiki package originally written for Wikipedia.

Webinars

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GoGrid Live Training Session

Would you like to have a little more hands-on training? Sign-up for our free live training session where a GoGrid Technical Account Manager will show you the advantages of our new features and provide some use cases and best practices.
Date: October 26
Time: 11:00 a.m. PDT
Register: go.gogrid.com/webinars/20101026

Upcoming Webinars

Cloud Hosting 101

Do you know anyone who would like to equip themselves with the information needed to take their company into the cloud? Suggest our Cloud Hosting 101 educational webinar. With this educational webinar, we’ll present the basics of cloud hosting, discuss how companies can benefit from the cloud, and what steps to take to get started.
Date: Wednesday, November 10, 2010
Time: 11:00 a.m. PDT – 12:00 p.m. PDT
Register: go.gogrid.com/webinars/20101110

Load Balancing in the GoGrid Cloud: Manage Traffic Spikes and Uptime

Join GoGrid’s Sales Engineer for a presentation and discussion on the top use cases and best practices for load balancing in the cloud.
Date: Thursday, October 28, 2010
Time: 11:00 a.m. PDT – 12:00 p.m. PDT
Register: go.gogrid.com/webinars/20101028

Capture Your Share of the Cloud Market: Learn How With GoGrid’s Channel Program

Interested in becoming a GoGrid Reseller? Learn more about the available opportunities with our channel program.
Date: Wednesday, October 27, 2010 or Thursday, November 18, 2010
Time: 11:00 a.m. PDT – 12:00 p.m. PDT
Register: go.gogrid.com/webinars/reseller/upcoming

Joint GoGrid and Partner Webinars

Become a Hosting Provider with cPanel and GoGrid

Need to automate and offer competitive hosting services? cPanel is the industry standard for turning servers into a fully automated point-and-click hosting platform. By combining GoGrid and cPanel you get a one-stop shop for your hosting and platform administration needs allowing you to instantly license cPanel and deploy infrastructure in the GoGrid cloud.
Date: Thursday, November 4, 2010
Time: 11:00 a.m. PDT – 12:00 p.m. PDT
Register: go.gogrid.com/webinars/20101104

Deploy NOSQL in the Cloud

Building a Web 3.0 application? Planning to leverage socially connected data, location based data or web analytics? Looking for alternatives to SQL data bases? Join InfiniteGraph and GoGrid for an educational webinar where we’ll provide you with a powerful data management system to help you build better applications.
Date: Thursday, November 9, 2010
Time: 11:00 a.m. PDT – 12:00 p.m. PDT
Register: go.gogrid.com/webinars/20101109

Scale Your Applications in the Cloud Without Downtime or the Headache

Are you ready to scale your applications and business but aren’t sure how to move forward? Join our Cloud experts from GoGrid and Cloudkick for an educational webinar where they’ll present best practices for scaling in the GoGrid cloud.

Date: Thursday, November 11, 2010
Time: 11:00 a.m. PDT – 12:00 p.m. PDT
Register: go.gogrid.com/webinars/20101111

Events and Other News

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FailCon 2010

GoGrid will be sponsoring FailCon on October 25. FailCon is the premier conference on start-up failures and how to prepare and recover from them. From their site: “You aren’t a real entrepreneur until you’ve had to deal with failure, and recovering from it – financially, emotionally and practically – can be challenging. Hear how major players in the industry have dealt with failure, recovered from it, and kept a positive, tenacious, and energetic attitude through it all.”

SYS-CON 7th International Cloud Expo

Cloud Expo Silicon Valley will feature 200+ technical breakout sessions and General Sessions across four days from the leading Cloud industry players in the world. All the main layers of the Cloud pyramid (see: http://pyramid.gogridcom) will be represented in the 7th International Cloud Computing Conference & Expo – the infrastructure players, the platform providers, and those offering applications. This event is a must-attend for senior technologists including CIOs, CTOs, directors of infrastructure, VPs of technology, IT directors and managers, network and storage managers, network engineers, enterprise architects, and communications and networking specialists.

GoGrid will be exhibiting at booth #510 as well as presenting a few sessions throughout the conference.

As always, you can find more information about GoGrid by visiting the following links:

• GoGrid Product Site – www.gogrid.com
• GoGrid Blog – blog.gogrid.com
• GoGrid Wiki – wiki.gogrid.com
• GoGrid Forums – forums.gogrid.com

If you have any questions please feel free to contact me directly at maria[at]gogrid.com.

Thank you,

Maria Gallegos

Stay tuned for more exciting announcements coming from GoGrid!