There has been plenty of news recently how other cloud providers are stepping into the realm of providing connectivity between cloud and dedicated environments, and the buzz out there is that this is a feature that customers want. Well, we should know. At GoGrid, we initially launched this capability back in November of 2008 under the name “Cloud Connect”. Over the past few months, other providers have launched similarly named services that do exactly that, cross-connect these two types of environments via a physical connection. But GoGrid is well beyond this initial stage.

In February 2010, GoGrid released our unified vision for supporting Hybrid environments with the addition of GoGrid Dedicated Servers within the GoGrid Cloud. We realized through customer feedback and based on our 10 years of infrastructure service delivery that this would be a powerful and important feature that would help businesses craft custom infrastructure topologies that met their business requirements. No need to try to fit a round peg in a square hole – we believe that providing our customers a choice of pure cloud, pure dedicated or hybrid infrastructure on demand was something that they wanted. And we were correct.

But it’s not about what WE think, it’s about what our customers want. And given that the rest of the marketplace is jumping on the bandwagon now simply re-affirms what we pioneered.

And it is not a question of IF or WHEN we will offer the functionality because we already do and have for some time now, but rather HOW you will use it to create the IT environment that best fits your needs.

On Wednesday, January 12, 2011, we released the following Press Release that discusses not only our Hybrid solution, but also provides a quick roadmap of our innovation within this important feature:

GoGrid Expands Hybrid Cloud Service to East Coast Data Center

Leading Cloud Provider Enables Hybrid Topologies within Same Cloud Infrastructure Environments

San Francisco, Calif., – January 12, 2011 – GoGrid, a leading cloud infrastructure provider, today announced that it has expanded its 2nd Generation Hybrid Cloud capabilities.  GoGrid customers can now use any GoGrid data center to build secure, high-performance and scalable infrastructures to power applications based on a combination of dedicated and virtual servers.  This announcement coincides with the effective phasing out of its two-year old “Cloud Connect” service, a legacy feature that enabled the cross connection of physical and cloud environments.

After being the first company in the world to offer “Cloud Connect” functionality, GoGrid continued its leadership in Cloud technologies by incorporating its next-generation approach for combining virtual and physical servers within its public cloud service. From the same GoGrid portal, businesses provision unique, dynamically scalable virtual and physical infrastructures that are custom crafted to meet distinct requirements of businesses around the world.

“GoGrid’s Hybrid Cloud offering is an important customer and market development and continues to be a true differentiator,” said Jeff Samuels, chief marketing officer at GoGrid.  “While other companies in the market are only now catching up with the cross connect functionality that GoGrid launched in 2008, GoGrid has advanced its capabilities by fully integrating our hybrid cloud into GoGrid’s public cloud service. Our customers are now able to seamlessly expand their topology with both physical and virtual instances in all GoGrid data centers.”

GoGrid has shown a solid innovation roadmap related to Hybrid Hosting:

• Original Offering (2008): GoGrid first to deliver hybrid hosting capabilities to the industry. GoGrid’s first-generation “Cloud Connect” service supported cross-connection via physical wiring with network integration across virtual, dedicated and collocated environments.
• True Hybrid Offering (February, 2010): GoGrid releases its next generation of its Hybrid Hosting service that features full integration of virtual and physical servers and appliances as part of its public cloud offering.
• Hybrid Capabilities in all GoGrid Data centers (December 2010): GoGrid expands Hybrid Hosting services to East Coast data center.

“GoGrid’s hybrid cloud solution represents a new way of deploying infrastructure that truly meets my business needs,” said Pierre Chew, CEO and founder of Plan Elements (www.planelements.com), a powerful new event planning solution. “Managing my previous infrastructure was cumbersome, difficult and did not allow me to react to changes within my business fast enough. Now, using GoGrid’s Hybrid Cloud Solution, my business has complete control over our destiny, using a combination of dedicated and virtual servers which I manage to ensure both security and elasticity.”

GoGrid’s Hybrid Cloud model combines the benefits of dynamic and on-demand scalability from a cloud environment with the permanence and compliant infrastructure available from dedicated, managed server offerings. Leveraging a standards-based IT framework that integrates critical infrastructure appliances and services is core to GoGrid’s Hybrid solution. GoGrid hybrid hosting environments allow for cross usage of hardware-based F5 load balancers, private VLANs, integrated cloud storage and hardware firewall solutions by physical and cloud servers alike.

“Hybrid Hosting is an essential part of businesses embracing the cloud as it provides users the important capability of choosing between physical and virtual servers when building infrastructure,” said Philbert Shih, Senior Analyst at Tier1 research. “Allowing users to manage both from a single interface in the same environment — as opposed to a physical cross connect — is the end goal of Hybrid Cloud Hosting and is where the entire market is heading.”

About GoGrid
Thousands of leading IT experts choose and rely on GoGrid’s Cloud infrastructure services. GoGrid enables sysadmins, developers, and IT professionals to create, deploy, and control cloud environments and complex virtual and physical server networks with full administrative control. GoGrid’s industry standard specifications and robust service offerings are powering thousands of businesses globally to achieve previously unrealized efficiencies. Deploying a GoGrid infrastructure solution using a Standard or Partner Server Image, free hardware F5 load balancing, Cloud Storage, private VLANs and much more takes minutes via a web interface, API, or iPhone application. GoGrid provides users the control and advanced capabilities of a data center environment with the flexibility and immediate scalability of the cloud. www.GoGrid.com

Again, it’s not about the product, it’s about you. We simply want to provide you with the tools you need to make your business succeed without you having to re-invent the wheel. We have made the wheel, the chassis, put the doors on and constructed the engine. GoGrid is ready for you to just hop in and drive. But if you still have questions, I encourage you to talk to us directly. We can set up a 1-on-1 consultation to walk through your IT needs and develop your cloud strategy. Similarly, we regularly host webinars that address a variety of topics to help you better craft your cloud implementation. My best recommendation? Just ask us!

As 2010 draws to a close, I thought that I would take a look back at some predictions about Cloud Computing that I made at the beginning of the year, but with a bit of an added spin. This reflection could be pretty lengthy so I will focus mainly on how GoGrid matched up to the predictions. While that can be perceived as a bit one sided, I believe that it is important for the Cloud Computing community to contemplate on what they did for the Cloud from a “personal” perspective and how they are driving this evolutionary movement forward.

Here were my predictions from January 2010:

1. Cloud Outages – There will be several Cloud Outages that get high visibility this year. As complexity and associated infrastructure grows and more users turn toward the cloud, any hiccups therein will receive quick and broad media coverage, with naysayers quickly stating “I told you so”. Unfortunately, any type of outage may be perceived as a “cloud failure”, resulting in the masses becoming increasingly doubtful in the reliability of the cloud. This “F.U.D. Factor” will be a steep hurdle that cloud providers and partners will have to overcome. Those companies with sound IT strategies and best practices in place will be able to weather any outages well, assuming they employ Disaster Recovery (DR) solutions and have them implemented.
   
   End of Year Update: Yes, there were outages in the cloud but the term “cloud” expanded to include a variety of items that were indirectly related to the Cloud Pyramid. No hosting service or data center is fully immune to outages or disruptions. Several SaaS providers had disruptions of service that were pretty high profile (most recently Tumblr, a micro-blogging platform, affected countless customers across the globe). ReadWriteWeb has a good listing of significant disruptions that occurred including Wikipedia, WordPress, Gmail, Twitter, Facebook, and yes, even WikiLeaks.
   GoGrid Update: I’m happy to say (knock on wood), that GoGrid has maintained a 99.99% uptime throughout the year which means that customers who have implemented their infrastructure solutions within our cloud offerings have made an important choice. With our rollouts of new service offerings as well as an East Coast data center, our customers now have a choice on the type of infrastructure to provision and where they want it to reside.
2. The Rise of Hybrid Hosting Solutions – While relatively new in 2009, more providers will consider implementing the ability to have the “best of all worlds” hosting solutions. Whether this be the combination of physical and cloud environments or, cloud bursting, or private and public clouds working congruently, there will definitely be a blurring of lines between what hosting is.
   
   End of Year Update: There was definitely some significant movement in this arena, with a couple providers announcing “Cloud Connect” or “Hybrid Connect” features that cross-connect physical and virtual environments. This is an important item for corporations looking to have flexible network topologies.
   GoGrid Update: We first launched Cloud Connect back in November of 2008 as we understood this need by businesses to have hybrid environments. Coincidentally, it was released using the “Cloud Connect” name which other providers seem to have attempted to capitalize on. However, back in February 2010, we released our GoGrid Dedicated Servers offering that effectively integrates physical and virtual infrastructure within the GoGrid Cloud. More recently (December 2010), we announced that GoGrid Dedicated Servers and our Hybrid Hosting environment was available within our East Coast data center as well, thus providing these hybrid solutions in multiple locations. The important take-away here is that 2 years ago we realized that this would be an important service that enterprises, businesses and corporations would desire, so our products and engineering teams ensured that the physical and virtual components that comprise our offering were tightly integrated and easy to use, all within the same web portal and private network.
3. Security Concerns, Vulnerabilities and Malware – this is an only logical prediction. As the number of cloud or virtualized environments increase due to their ease of use and lower cost, the possibility of environments being created and left unattended also increases. Also because of the ease of use, with “average” users deploying environments that are not hardened or at least audited from a security standpoint, there are more possibilities for hackers or users to unintentionally open their systems up to malware, botnets or other malicious code.
   
   End of Year Update: With the exception of DDoS attacks which any hosting provider is susceptible to (and which are typically targeted at a specific site, not a provider), and with the obvious exception of the WikiLeaks attacks, cloud “hacks” or vulnerabilities seemed to remain fairly low. There is still obviously the FUD factor (fear, uncertainty and doubt) but since cloud computing has really seemed to have hit mainstream IT, companies are doing their due diligence when selecting a cloud hosting provider, obviously looking toward robustness and security as core requirements for IT implementations.
   GoGrid Update: We have strengthened our DDoS mitigation services, engaged with new technology partners and service providers, and continue to provide robust support should malicious activities occur. GoGrid has been conducting regular educational webinars (including some with our partners) to help our customers reduce risks associated with technology as well as develop redundant, N-level architectures designed for fault tolerance and resiliency.
4. A “Cloud” for Everyone – Towards the end of last year, we started to see a blurring of the definition of “cloud” and “cloud computing”. The mainstream media is to blame for much of this confusion. To that end, people seem to be ubiquitously interchanging the word “cloud” and “cloud computing” where they are actually quite different. Most people are simply using the word “cloud” to describe anything where the data is stored somewhere else, whether it be truly using a “cloud computing” environment or simply a cluster of servers somewhere. I predict that this confusion will get worse long before it gets better. People will continue to interchangeably use “cloud” and “cloud computing” thus forcing those of us in the industry to (re)define what “cloud computing” truly is. However, as the word “cloud” becomes incredibly mainstream, it will grow to mean anything that is delivered via the web, regardless of if it is applications, services, infrastructure, data or what have you. (In fact, I used “cloud” interchangeably throughout this post…for me, I’m talking about “cloud computing.”)
   
   End of Year Update: Unfortunately to those of us in the Cloud Computing industry, the term “cloud” continues to morph into an encompassing of anything related to “stored on the Internet somewhere”. Recent advertising campaigns now throw the term “cloud” around extremely loosely, polluting the true definition. We believe that Gartner’s definition of Cloud Computing is one of the best in the space currently: “A style of computing where scalable and elastic IT-related capabilities are provided ‘as a service’ to customers using Internet Technologies.”
   GoGrid Update: At GoGrid, we make it our mission to adhere to the important qualities of cloud computing: self-service, scalable, on-demand, pay-as-you-go and as a service. While we may use the term “cloud” loosely, our core competency is “cloud computing”, being the largest “pure play” provider in the space. What I mean by pure play is that our business is devoted to providing infrastructure services entirely, not diluted by other add-on services or products or physical items. This year we developed our Unique Value Proposition (UVP) – “Complex Infrastructure Made Easy™” which we live and breath by. So while the term “cloud” continues to become fractured, representing many things that it wasn’t initially supposed to, we fully believe in ensuring that our “cloud” represents industry definitions and standards.
5. Analysts will Shorten their “Coming of Age” Stories – Many of the big name players predicted that cloud computing wouldn’t really be adopted by the mainstream for another few years. I believe that they will retract or refine their statements to show how much closer to mainstream cloud computing really is. While Fortune100 companies may still be slow to adopt, the “rest of us” will get on the cloud a lot faster than analysts originally predicted.
   
   End of Year Update: Cloud Computing continues to “infiltrate” corporations and enterprises as these companies look to alternatives to traditional IT requisitioning. While corporate entities as a whole might not fully throw themselves at replacing their existing infrastructure with cloud infrastructure, business units and other departments therein are seeing the advantages and embracing them. I still believe that the adoption curve is moving a lot faster than what analysts are predicting.
   GoGrid Update: Our increase in corporate and enterprise customers clearly indicates that there is a significant uptake in interest as well as implementation of cloud and hybrid scenarios and solutions. Also, our ever-growing numbers of SMB and Web 2.0 customers reflect an even healthier adoption of cloud computing as outsourcing of IT services remains a critical component of financial savings, human resource optimization and other unrealized IT rearchitecture.

So there you have it. A quick look back at my predictions for 2010 and how the market and GoGrid faired. What are your thoughts on the past year and how Cloud Computing did therein? What about 2011? Would love to get your read! And Happy Holidays from all of us at GoGrid.

Our software “elves” have been hard at work preparing the latest and greatest feature and service updates to the GoGrid cloud. We are excited about our December 2010 release as it is packed with enhancements and new and updated features to truly make GoGrid your choice for deploying Cloud Infrastructure or setting up a Hybrid Hosting environment.

Some of the noteworthy features and changes include:

• GoGrid Dedicated Servers in our East Coast Data Center
• Limited Time Promotion on East Coast Dedicated Servers and West Coast GoGrid Firewall
• GoGrid Image Sharing
• GoGrid Fortinet Firewall Ordering
• Increase Windows Sandbox Server Size
• Other Changes including Windows Patch Updates

Read on for more details on each of the items above.

GoGrid Dedicated Servers on East Coast

GoGrid has been leading the industry when it comes to Hybrid Hosting as is evident with other providers rolling out similar features. However, we are 2 years ahead of most of our competitors in providing integrated cloud and dedicated infrastructures within GoGrid. To complement this, we have rolled out GoGrid Dedicated Servers in our East Coast facility (US-East-1). GoGrid Dedicated Servers (GGDS) in our West Coast data center (US-West-1) have been incredibly successful for our customers.

GoGrid Dedicated Servers are provisioned via the GoGrid web portal and can be fully publicly and/or privately networked with our F5 load balancers, Firewalls, and Cloud Storage. There are a variety of use cases you might want to consider that are optimal for using Dedicated Servers or a hybrid of Dedicated and Cloud Servers including:

• Disaster Recovery – now you can set up a DR environment on either the East or West Coast.
• Fail Over – similar to DR environment, mirroring or providing a portion of your infrastructure on either coast can help you recover from costly outages. You can also set up a secondary presence to handle routine maintenance periods.
• Unique Application Sets – there may be some applications that have requirements for particular hardware or operating systems not available within the GoGrid Cloud Server list. In many cases, Dedicated Servers can meet these requirements.

The steps to provision a GoGrid Dedicated Server are the same in all of our data centers.

When you first launch the Add screen, you can select either US-West-1 or US-East-1. Selecting US-East-1 will show you the following:

You can see that “Dedicated Server” is now an option. Selecting that will start you down the easy process of provisioning a Dedicated Server.

Fill out the form and choose a Configuration option and Pricing plan.

Accept the Terms of Service for the Dedicated Server:

Once the server request has been created, it will be available within 2 business days as per GoGrid’s Service Level Agreement (SLA). You can track the progress by viewing the icon within the Grid and List views. Yellow means that it is being provisioned. When it is Green, your server is ready to use. The server below (GGDS East #1) is in the “Processing” state:

You can also view the status via the Jobs tab.

Once the Dedicated Server is ready, the Job will show as “Succeeded”:

GoGrid Dedicated Servers are also displayed within the List View.

Promotion on GoGrid Dedicated Servers or GoGrid Hardware Firewall

Beginning on 12/15/2010, GoGrid will be making minor price increases on Standard Dedicated Servers and Advanced Dedicated servers. The new pricing is reflected below:

• Standard Dedicated Servers: $300/month or $3,000/year if prepaid annually
• Advanced Dedicated Servers: $400/month or $4,000/year if prepaid annually

NOTE: If you purchase a GoGrid Dedicated Server prior to 12/15/2010, you will be GRANDFATHERED into the current pricing plan. What that means is if you purchase a Dedicated Server before 12/15/10, your price will remain at the old rates as long as you have the server deployed. The price for Ultra Dedicated Servers is not changing.

GoGrid Image Sharing

Have you created a server image that you are proud of? Or perhaps you want to share a Diaspora server to help spread the Open Source alternative to Facebook? With this release, we have launched a new GoGrid Image Sharing feature that allows for true collaboration between GoGrid users across the globe. The process is extremely easy. You start with a MyGSI (GoGrid Personal Server Image) and then simply click on the Sharing icon to make it available to all GoGrid users. Let’s walk through this briefly.

First, start with a private server image (MyGSI). Details on how to create a MyGSI can be found here.

Once you create your MyGSI, it will appear under the Images tab:

Note the Sharing state is set to “Private” by default and the icon next to it shows a single user.

To make the image “Public“, simply click on the Server Image line. It will launch the editing screen (where you can change the Name and Description of your server, as well as the minimum RAM required to use your image):

When you choose to make your image “Public” be sure to choose a clear, descriptive name to make it easier for users to find. Also, be sure to set the minimum amount of RAM for that server image to be at a level that it would perform well for other GoGrid users who deploy it.

Simply change the Sharing status from “Private” to “Public” and click the Submit button. Your server image will then be available to all GoGrid users.

Should you ever need to make changes to your server image, be sure to mark the image as “Private” and then go through the Image change process of using that Server Image to create another Image Sandbox, making your appropriate edits and then creating a new MyGSI.

Once the image is publically shared, it will appear within the GoGrid Cloud Server Image Selector (note the Owner column):

Creating a new server based on this Shared Server Image is the same process as creating any other Cloud Server within GoGrid. The only exception is that when you select a shared image, you will be presented with a screen that says GoGrid does not provide support for this image.

Once you agree to the terms, you can create your server.

GoGrid Fortinet Firewall Ordering

With this release, you can now easily order a GoGrid Fortinet hardware firewall. To provision a hardware firewall via the GoGrid Customer Portal you simply need to click on the Fortinet Firewall link in the portal. It appears under the Quick Links section:

As well as within the List view when the Network section is active:

Once you click on that link, you will be presented with the Fortinet Firewall Order Form:

Fill out all of the required and appropriate information and your GoGrid Hardware Firewall will be available within 2 business days. You will be notified via email when your Firewall is available to use. Please note, the Fortinet Firewall option currently is only available in our US-West-1 data center.

The GoGrid Hardware Firewall is $200/month and this price includes one type of VPN connection. Additional VPNs are available at $50/month or $500/year with a pre-paid plan.

Increase Windows Sandbox Size

Users of Windows Servers and the GoGrid MyGSI feature will rejoice with this enhancement. Due to popular request, we are increasing the GoGrid Sandbox Image size from 20 GB to 30 GB. The sandbox disk size for Linux distros will remain at 20 GB.

This increase in size will allow you to have more space for software and OS updates as well as your code and data.

Other Changes including Windows Patch Updates

This release also includes some other changes of note. For starters, we have renamed the “Upgrade” icon to “Scale”. This is part of the RAM Scaling feature that we released previously. To scale your servers vertically (meaning increasing or decreasing the amount of RAM allocated to your server), simply click on the server you want to scale and click the Scale icon:

For more details, please read our blog post on this feature.

We have also updated our base GoGrid Server Images for Windows to include the latest software updates and security patches as of November 30, 2010. The following servers have been updated:

• Microsoft Windows Server 2003 Enterprise x64 Edition R2 w/MSSQL 2008 Workgroup
• Microsoft Windows Server 2003 Enterprise x64 Edition R2 w/MSSQL 2008 Standard
• Microsoft Windows Server 2003 Enterprise x64 Edition R2 w/None
• Microsoft Windows Server 2003 Enterprise Edition R2 w/None
• Microsoft Windows Server 2003, Enterprise Edition R2 w/MSSQL 2005 Standard
• Microsoft Windows Server 2003, Enterprise Edition R2 w/MSSQL 2005 Workgroup
• Microsoft Windows Server 2008 Enterprise Edition w/None
• Microsoft Windows Server 2008 Enterprise Edition w/MSSQL 2008 Express / PHP5 / IIS 7.0 + FastCGI
• Microsoft Windows Server 2008 Enterprise x64 Edition w/None
• Microsoft Windows Server 2008 Enterprise x64 Edition w/MSSQL 2008 Standard
• Microsoft Windows Server 2008 Enterprise x64 Edition w/MSSQL 2008 Workgroup

Several bug fixes have also been applied and the GoGrid API has been updated to version 1.7. Please see our Wiki for documentation on the new API items.

More to Come!

I’m sure that you’ll agree this is quite a list of enhancements and new features. There’s plenty more coming in 2011! I encourage you to attend our Webinars or request a 1-on-1 consultation with one of our GoGrid Cloud Specialists to learn more about how GoGrid makes Complex Infrastructure Easy!

This month, we tried something a bit different with our Customer Newsletter for August 2010 in that we sent the newsletter from our Service Teams. In case you didn’t already know this, every GoGrid customer is assigned a service team to help our customers manage and grow their GoGrid account and answer any questions customers may have. The teams consist of an Account Manager, a Support Specialist, a Billing Specialist, a Data Center Technician and a Network Specialist.

Even though it is the summer here, we are hard at work growing the GoGrid product and feature offering as we strive to live up to our new Unique Value Proposition: “Complex Infrastructure Made Easy™”.

Below is the full content of the August 2010 Customer Update newsletter that went out to all GoGrid customers:

Hello,

It’s August and we’ve hit our stride. The release of GoGrid version 3.0 was a major milestone and we’ve continued at a steady pace for feature parity in our new US-East-1 data center. In this edition of the newsletter, you’ll discover how our new features and system enhancements can make an immediate impact on your GoGrid Cloud.

Specific topics include:

• New Features and System Enhancements
• Unique Value Proposition
• Partner News
• CDN News
• Events and Other News

New Features and System Enhancements

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F5 Load Balancer Support US-East-1

In June, we opened our new US-East-1 data center in Ashburn, VA, which allows for immediate provisioning of virtual servers with GoGrid base images. We’re happy to announce that free F5 load balancing is now available for immediate deployment in the US-East-1 data center as well.

You can use the GoGrid portal or the API to provision virtual servers and F5 load balancers in real time  and in either of our locations: US-West-1 or US-East-1.

16 GB RAM Virtual Servers

In April we began the process of upgrading our node hardware with the latest Intel Nehalem chipset architecture allowing for 25-50% more CPU for virtual servers. We also gave Cloud Servers greater CPU allocations and now have included the ability to provision 16 GB RAM virtual servers in both GoGrid data centers.

As new node capacity continues to be built, we expect to soon have enough new Nehalem nodes to handle 100% of new virtual server adds.  Currently, most virtual servers will be added to new nodes, but depending on demand, some virtual servers may be deployed on non-Nehalem nodes and therefore will receive the older CPU allotments.

Below are some FAQs for this new feature:

Q: Are the new 16 GB virtual servers compatible with my existing MyGSIs and PGSIs?
A: Yes, all of your existing MyGSIs and PGSIs are compatible with the 16GB RAM virtual servers, and that option will automatically be made available with existing compatible MyGSIs and PGSIs. Note that only server images with a 64-bit OS will have the option to add a 16GB RAM server.

Q: Are there any restrictions with the types of operating systems I can use?
A: Yes, there are some restrictions with Windows operating systems due to Microsoft licensing constraints. Please see the chart below for specifics:

New Virtual Servers
RAM                Cores               Disk Storage
16 GB              16 (Linux)          960
8 (Windows)
Existing Virtual Servers
RAM              Cores               Disk Storage
16 GB            8                       960
If you have questions, please contact your dedicated GoGrid account team or GoGrid technical support.

Six New Images for GoGrid Dedicated Servers

We now support 32-bit and 64-bit versions of Ubuntu, CentOS, and Red Hat Enterprise Linux (RHEL) for our GoGrid Dedicated Servers. All of the existing images continue to be supported and are still available.
See below for new image details:

• Ubuntu 10.04 (32-bit) Dedicated Server
• Ubuntu 10.04 (64-bit) Dedicated Server
• CentOS 5.5 (32-bit) Dedicated Server
• CentOS 5.5 (64-bit) Dedicated Server
• RHEL 5.5 (32-bit) Dedicated Server
• RHEL 5.5 (64-bit) Dedicated Server

Make an Impact on Your GoGrid Cloud

At GoGrid you have a dedicated service team with cross-functional expertise that is available to help you every step of the way. Our team of experts can translate your business and technical requirements into the best solution for you.

Interested in or have questions about:

• Getting started with Cloud Storage
• Deploying Cloud Servers and F5 load balancers in the US-East-1 data center
• Hardware and software firewall solutions
• Leveraging F5 load balancing
• Provisioning a Partner GSI (PGSI)
• Building a Hybrid solution

Contact us directly to discuss getting started with a GoGrid solution. We will be happy to coordinate a technical and strategy call, as well as a consultative GoToMeeting on how to use our system.

Unique Value Proposition

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Help Improve GoGrid and You Could Win an iPad

As part of our continued effort to provide a positive experience for our customers we are asking for your feedback. Below is a link to our quarterly customer survey. Simply fill out the survey and you’ll be entered to win an iPad. The survey is super quick (only a minute or two of your time) and will help us assess our ability to serve our customers and identify areas where we need to improve. This is your chance to provide input on the features that will help you. Here’s the link so that you can participate: http://www.surveymonkey.com/s/D7ZDKTY

Partner News

We continue to add exciting new partners to the GoGrid Exchange. In the past month we’ve added several new Partner GoGrid Server Images (PGSIs) to the GoGrid catalog. You can deploy an image directly from the GoGrid Portal.

NEW to the GoGrid Exchange:

• Trend Micro Deep Security – Trend Micro Deep Security 7 provides advanced protection for servers in the dynamic data center, whether physical, virtual, or in the cloud. Deep Security combines intrusion detection and prevention, firewall, integrity monitoring, and log inspection capabilities in a single, centrally-managed software agent.

• Automated Security Assessment Program (ASAP) – Cranium Solutions’ flagship product, ASAP™ (Automated Security Assessment Program), is the first fully automated end-to-end network security testing solution that runs as a loud-based service.  Businesses can perform simple and automated Vulnerability Assessments and Penetration Tests of any systems they have deployed on the GoGrid Cloud.

• enStratus – enStratus is a cloud infrastructure management platform for enterprise-class applications in private and public clouds including GoGrid. enStratus delivers governance for the cloud through a patent-pending security architecture and a range of management capabilities including financial controls, role-based security, auto-scaling, and auto-recovery.

UPDATES to the GoGrid Exchange:

• BitNami WordPress 3.0 – WordPress is a state-of-the-art publishing platform with a focus on aesthetics, web standards, and usability. WordPress is both free and priceless at the same time. The project was started in 2003. Since then it has grown to be the largest self-hosted blogging tool in the world, used on millions of sites and seen by tens of millions of people every day.

• BitNami SugarCRM 5.5.2-0 – SugarCRM is a flexible customer relationship management solution for companies of all sizes. SugarCRM can be easily customized and integrated with other software to allow companies to build and maintain a more flexible system. The core functionality includes sales force automation, marketing campaigns, support cases, project management, and calendaring.

• GigaSpaces XAP – GigaSpaces Technologies is a leading provider of a new generation of application platforms for Java and .Net environments that offer an alternative to traditional application-servers. The company’s eXtreme Application Platform (XAP) is a high-end application server designed to meet the most demanding business requirements in a cost-effective manner. It is the only product that provides a complete middleware solution on a single, scalable platform.

Webinar: Sentrigo and GoGrid

Title: Learn to Build a Stable, Scalable, and Secure Databases in the Cloud
Date and time: Thursday, August 12, 2010 10:00 am – 11:00am PDT
In this webinar, GoGrid and Sentrigo, a leader and innovator in database security, share our expertise on database deployments and real-time security in this latest frontier of information technology. Click here to register, or paste http://go.gogrid.com/e/3442/7YXX2/RXDE/7101902 into your browser.

CDN News

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18 Global PoPs

GoGrid is pleased to announce that our Parisian CDN PoP (Point of Presence) is now fully functional, bringing the total number of global GoGrid CDN PoPs to 18. Also new to the GoGrid CDN are upgrades to our Flash Live Streaming Platform and new HTTP Rules Engine.

There are no fees to have a CDN account provisioned. Learn more or have yours created today.

Flash Live Streaming Platform

If you’re looking to stream live Flash video, then our new offering Live StreamCast offers superior scalability and performance over our previous Live Streaming service.
Enhancements include:

• Automatic redundancy and failover
• A new live publishing point in Australia
• Simpler URL structure
• Improved scalability

We’ll continue to offer and support our existing Flash platforms: Flash On-Demand and Flash via HTTP progressive download.

HTTP Rules Engine

The HTTP Rules Engine gives you highly granular control over how, when, and if your content is served. The possibilities are endless, but the end result is much more control over the security, cost, and burden of your content delivery.
The HTTP Rules Engine allows you to:

• Easily block content leeching and hotlinking
• Slash bandwidth costs by specifying precise “origin pull” update intervals for each URL or object
• Reduce load on your origin servers by offloading your existing rules to our processing engine

The cost is $299.99/month and $299.99 for setup.
For more information, consult your Service Team Account Manager.

Events and Other News

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Net Promoter Survey

If you’ve filled out our Net Promoter Survey, Thank You! We recently sent you a short survey asking you if you would recommend GoGrid to a friend or colleague. Your feedback is very important to us and will be reviewed closely by our executive team. If you haven’t had a chance to fill out the survey, there’s still time.

GoGrid 3.0 Webinar

On June 28, we hosted a webinar featuring the release of GoGrid version 3.0 and our new East Coast data center. If you were unable to attend or would like to review the recording, visit our blog.

As always, you can find more information about GoGrid by visiting the following links:

• GoGrid Product Site – www.gogrid.com
• GoGrid Blog – blog.gogrid.com
• GoGrid Wiki – wiki.gogrid.com
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Thank you,

[Service Team Account Executive]

Your Service Team

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Right on the heels of the GoGrid 3.0 release, we needed to be sure that we didn’t slow our momentum down. To that end, this week we have released some new features to GoGrid which are important to highlight.

We have 3 exciting features, specifically:

• East Coast Load Balancers
• New GoGrid Dedicated Server Images
• 16 GB RAM on GoGrid Cloud Servers

East Coast Load Balancers

As we work towards obtaining full feature parity within a few months in our East Coast Datacenter launch, one of the first items that we enabled was that of Load Balancing. Just like in the West Coast Datacenter, Load Balancing on the East Coast remains FREE. With the rollout of Load Balancers in the East Coast, all GoGrid users now have the ability to deploy 6 total Load Balancers for free, 3 in each Datacenter.

Remember though, you can only balance traffic within 1 particular datacenter. That is to say, you currently cannot use one load balancer to manage traffic across 2 datacenters. You must set up a load balancer within each datacenter to route traffic therein.

New GoGrid Dedicated Server Images

At GoGrid, we were the first to pioneer the term “Hybrid Hosting” which means that you can mix and match the best of breed infrastructure solutions within your GoGrid Cloud. You can choose to instantiate GoGrid Cloud Servers for elastic scalability as well as deploy GoGrid Dedicated Servers should you want PCI compliance or require a dedicated solution. You can use the Load Balancers to route traffic between Cloud and Dedicated servers as well as attach Cloud Storage to either Server type.

With this release, we added SIX new images to the GoGrid Dedicated Server list, bringing the total available Dedicated Server Images to 26. The new Dedicated Server Images are:

• Ubuntu 10.04 (32-bit)
• Ubuntu 10.04 (64-bit)
• CentOS 5.5 (32-bit)
• CentOS 5.5 (64-bit)
• RHEL 5.5 (32-bit)
• RHEL 5.5 (64-bit)

With this update, the list of available GoGrid Dedicated Servers now includes:

• Linux
  • Fedora Core Linux 11 & 12 (32 & 64-bit)
  • Red Hat Enterprise Linux 4.8, 5.4 & 5.5 (32 & 64-bit)
  • CentOS Linux 4.8, 5.4 & 5.5 (32 & 64-bit)
  • Ubuntu Linux 8.04, 9.04 & 10.04 (32 & 64-bit)
  • Debian Linux 4.0 & 5.0 (32 & 64-bit)
• Windows
  • Windows Server 2008 Standard (4 & 8 Core License)
  • Windows Server 2008 Standard with Microsoft SQL Server 2008 Standard (4 & 8 Core License)
  • Windows Server 2008 Standard with Microsoft SQL Server 2005 Standard (4 & 8 Core License)
  • Windows Server 2003 Enterprise (32 & 64-bit and 4 & 8 Core License)
  • Windows Server 2003 Enterprise (64-bit and 4 & 8 Core License) with Microsoft SQL Server 2005 & 2008 Standard (64-bit and 4 & 8 Core License)

The process for ordering a dedicated server has not changed. Simply click the ADD button within the GoGrid portal, and select Dedicated Server:

Then choose the Configuration you would like:

And then select the Operating System image you want on that GoGrid Dedicated Server (note: I have highlighted the new CentOS 5.5 options in the list):

Once you save your GoGrid Dedicated Server configuration, it will be available for you within 2 business days.

16 GBs of RAM on GoGrid Cloud Servers

For those GoGrid users requiring more RAM, Cores and persistent hard drive space, we have now enabled the ability to provision GoGrid Cloud Servers with 16 GB RAM allocations.

GoGrid Cloud Servers deployed with the 16 GBs of RAM configuration also have 960 GBs of persistent storage and either 8 or 16 cores depending on the Operating System (Windows and Linux respectively). 16 GB configurations are backwards compatible with MyGSIs and Partner GSIs. However, this configuration is only available for 64-bit Operating Systems.

There were also a series of bug fixes included with this release.

What other items would you like to see included in future releases of GoGrid? Leave a comment and let me know!