Even if you haven’t yet used managed services in your industry, you’re sure to run into one of the newer offerings that promise to do everything but butter your toast. The reality is that demand for managed services is steadily increasing across all industry verticals. Take, for example, the cloud-based managed services (telephony, conferencing, messaging, and contact centers) developed to support the emerging Unified Communications as a Service (UCaaS) market where telephony providers are already jostling for position. Leading telecom providers like Ericsson are routinely inking managed services deals for maintenance of telecommunications infrastructure that includes both fixed and mobile networks, with the goal of “raising the quality and efficiency of [the customer’s] network.” And former infrastructure-as-a-service provider Rackspace has even announced its decision to exit the IaaS marketplace and focus on its “managed cloud” business as a way to rise above the noise—and the competition.
Why all this attention on managed services? Wikipedia defines managed services as “the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses.” Sounds good, right? I mean, what company wouldn’t want to improve operations and reduce costs? But if you take a step back to look at the current trends in managed services shown in the infographic below, it’s clear the advantages go beyond just saving money or becoming more efficient.
With so much at stake, how can you find out if managed services could prove to be your secret sauce? The best way to start is by choosing a managed services provider that can capitalize on 4 characteristics of tomorrow’s business landscape: