Comments on: Windows in the Cloud? Been there, done that! http://blog.gogrid.com/2008/10/01/windows-in-the-cloud-been-there-done-that/ "Complex Infrastructure Made Easy™" Wed, 08 May 2013 09:46:28 +0000 hourly 1 By: Martin http://blog.gogrid.com/2008/10/01/windows-in-the-cloud-been-there-done-that/#comment-1441 Martin Wed, 11 Mar 2009 22:47:17 +0000 http://blog.gogrid.com/?p=409#comment-1441 As an update Michael quickly had a support person dealing with this, including calling me to talk me through it. The issue is a problem with Windows Server 2008 that the support engineer is liasing with Microsoft to try and resolve.

Whilst my experience of using GoGrid so far has seen many problems, I still believe that GoGrid provide the easiest to use and most cost effective solution, and so, for now, I'll be persevering with the service to try and get my products running.

]]> By: Michael Sheehan http://blog.gogrid.com/2008/10/01/windows-in-the-cloud-been-there-done-that/#comment-1394 Michael Sheehan Wed, 25 Feb 2009 22:09:54 +0000 http://blog.gogrid.com/?p=409#comment-1394 Hi Martin,
First, I would like to apologize for any issues you are currently experiencing. We make all efforts to provide the highest level of support possible.
I am currently reviewing your case as well as will be escalating it for faster resolution. Always be sure to include as much detail as you can within each case correspondence so that we can assist you more effectively.
If it helps, my direct email is michael [at] gogrid.com and I would gladly assist you to my best ability.
Sincerely,
Michael

]]> By: Martin http://blog.gogrid.com/2008/10/01/windows-in-the-cloud-been-there-done-that/#comment-1393 Martin Wed, 25 Feb 2009 21:30:40 +0000 http://blog.gogrid.com/?p=409#comment-1393 It's interesting that this post mentions comparing the whole package when evaluating cloud providers. I currently use Crystaltech to host a single dedicated server. If I have a problem I email support and no matter what time of day I usually get a prompt response and resolution.

About a month ago I decided to use a cloud provider to support the expansion of our business. After first trying EC2 and finding it unable to support our requirements I decided to give GoGrid a try. A month in I had my first problem, contacted support and over the last 18 hours I've had poor support from people that seem to struggle to understand English. My database server has been down for 18 hours with no idea yet as to when it will be available for use. I'm looking to host mission critical applications on GoGrid, with this level of support there's no way I can. I'm now evaluating other providers, GoGrid was promising, but poor support has badly let it down

]]> By: Brian http://blog.gogrid.com/2008/10/01/windows-in-the-cloud-been-there-done-that/#comment-634 Brian Wed, 15 Oct 2008 19:15:45 +0000 http://blog.gogrid.com/?p=409#comment-634 Nic,

Yes…a couple of good catches…I neglected to mention those two items.

Additionally….to the network firewall…it would be great is something like the Barracuda Spam Firewall could be made available….to help protect all servers against Virus/Spam/el al rather than having to deal with this on a server by server basis.

-Brian

]]> By: Tim http://blog.gogrid.com/2008/10/01/windows-in-the-cloud-been-there-done-that/#comment-627 Tim Thu, 09 Oct 2008 21:20:13 +0000 http://blog.gogrid.com/?p=409#comment-627 I agree with Nicholas’s comment on security concerns — while it should be very easy to set up and get started on a GoGrid, it should be incredibly difficult to make accidental changes once you’re “live” on it in a production environment. I’d love to see GoGrid incorporate OpenID secondary authentication.

]]>